FAQ

You have a question? We have the answer!

Can I view the items before buying?

Yes you can. Our warehouse is located in Llandilo NSW.
*Please note our warehouse viewing and pick up is by appointment only you will need to call, email or live chat the team to arrange a time to come and visit.

 

Can I pay cash at pick up?

Yes you can. Cash payments are available for pick up at our warehouse only.
Please email, call or live chat the team to arrange a time for pick up as our warehouse is by appointment only.

How long does it take to process and dispatch an online order?

We aim to dispatch all orders within 1 to 5 business days after receiving the order confirmation. Once your order is shipped, you will receive an email notification with a tracking number.

How long does delivery take?

Delivery times may vary depending on the courier and your location. For smaller items, we use various couriers such as Australia Post, CouriersPlease, TNT, Allied Express, and Aramex Australia and New Zealand. Delivery times will depend on when the item is picked up from our location and your postcode.

Can I pick up my order from your warehouse?

Yes, you can skip the shipping fees by selecting the option for local pickup at checkout. Our warehouse is located in Llandilo, NSW 2747. After placing your order, we will prepare it, and you will be contacted via phone or email when your item is ready for pick up. Please note that warehouse pickup and product viewing are by appointment only, you will need to make an appointment to pick up your order.

How long do I have to return an item?

You have 7 days after receiving your item to request a return. Please make sure the item is in the same condition as when you received it and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at team@gymequipmenthq.com.au. Provide us with your order details and the reason for the return. Our team will guide you through the return process.

What should I do if I receive a damaged item?

If you receive an item with any damage, please contact us within 7 days of receiving the item. We will either replace or repair the item, depending on the extent of the damage.
You can read more about our damage item procedure in our term and conditions.

What if I receive the wrong item?

If you receive an incorrect item, please contact us immediately. We will arrange for the return shipping of the wrong item, and the correct item will be shipped to you at no additional cost.

Payment Requirements.

All orders placed through Gym Equipment HQ must be paid in full at the time of purchase unless otherwise agreed in writing by Gym Equipment HQ.

We accept payment through the payment methods displayed at checkout. Bank transfer, payid and cash upon warehouse pickup.

Do you accept bank transfer?

Yes, we accept bank transfers, and payments made via PAYID. Please note orders are not dispatched until funds have cleared.

Do you allow phone payments or invoice payments?

If yes, payments can be made over the phone. business can also request a payable invoice please note the invoice will need to be paid in full before the items will be dispatched.

Order Processing

Orders will not be processed, dispatched, or made available for collection until payment has been successfully received and cleared.

Gym Equipment HQ reserves the right to delay or cancel an order if payment cannot be verified or authorised.

Pricing and Currency

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable unless otherwise stated.

Shipping charges, installation fees, or other applicable charges will be displayed separately during the checkout process where relevant.

Failed or Rejected Payments

If a payment is declined, reversed, charged back, or otherwise fails after an order has been placed, Gym Equipment HQ reserves the right to:

• Suspend processing of the order;
  
• Refuse collection or delivery of goods;
  
• Recover any outstanding amounts owed;
  
• Cancel the order where payment cannot be successfully completed.
  

Payment Verification

To help protect our customers and business from fraudulent transactions, Gym Equipment HQ may request additional information to verify the identity of the purchaser before processing an order.

Failure to provide requested verification information may result in the cancellation of the order and a refund of any funds received