Refund policy

We have a 7-day change of mind policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at team@gymequipmenthq.com.au.

If your return is accepted, the delivery cost will need to be paid by the customer, as well as a 30% restocking fee.

To request your change of mind return please contact our team at team@gymequipmenthq.com.au.

Damaged in transit

Please inspect all equipment on unboxing - if you receive an item with any damage please contact us within 7 days of receiving the item.

Gym Equipment HQ reserves the right to either replace or repair the item. Any products with minor issues that can be fixed will be repaired under our warranty. If the problem is major and cannot be fixed, we will look to provide a replacement or a full refund. 

Wrong item delivered

Please inspect your order upon delivery and contact us immediately if the item received is incorrect. 
Shipping returns of an incorrect item will be paid by Gym Equipment HQ.

Non-refundable items

Unfortunately, we cannot accept returns for items on sale or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus credit card processing fees. Refunds can take up to 10 business days to show up on your bank statement.

Alternatively, Gym Equipment Hq can offer a full refund of the purchase amount in the form of a credit note. 

If more than 15 business days have passed since we’ve approved your return, please contact us at team@gymequipmenthq.com.au.